Refund policy

30-Day Return Policy (For Unopened Products Only)
We offer a 30-day return policy for items that are unopened and unused. This means you have 30 days after receiving your item to request a return only if the product is in its original, sealed condition.

To qualify for a return, the item must meet the following conditions:

Condition: The product must be completely unopened, unused, and sealed, with no signs of tampering, damage, or alteration.

Packaging: The softgel supplement must be returned in its original, undamaged packaging, including the bottle, seal, box, or any other packaging materials included with the original shipment.

Proof of Purchase: A valid receipt or proof of purchase is required for all returns. This may include your order confirmation email or invoice.

Opened Products: Opened or used softgel supplements cannot be returned due to hygiene, product integrity, and safety reasons.

Please note that returns that do not meet these requirements may not be eligible for a refund.

30-Day Satisfaction Guarantee (For Opened Products)
If you've opened and used Lirae and are not satisfied with the results, we still want you to feel supported. That’s why we offer a 30-Day Satisfaction Guarantee — with no physical return required.

To qualify:

  • You must have used the product consistently as instructed (e.g., taking the recommended number of softgels daily for at least 30 days).

  • The request must be made within 30 days of delivery.

  • This guarantee is valid only on your first order and limited to one refund per household.

  • A brief explanation or feedback may be requested to help us improve our service and products.

To request a refund under this guarantee, simply email support@getlirae.com with your order number and your experience.

Free Gifts & Post-Purchase Offers
Please note that free gifts, bonus items, and post-purchase add-ons are not eligible for returns or refunds, whether used or unused.

Promotional Items and Free Gifts
If your original order included free items received as part of a promotion (e.g., “Buy One, Get One Free” or “Free Gift With Purchase”), please note the following:

  • Free promotional items are not eligible for refund or exchange, regardless of their condition.

  • Please note that any limited-time post-purchase offers are not eligible for return, exchange, or refund due to the deeply discounted pricing provided during checkout. These exclusive deals are final sale and cannot be modified once the order is completed.

  • However, if you choose to return the originally paid item that qualified you for a free promotional item, you must also return the free item(s) in unused condition.

  • Failure to return the free item may result in a partial refund, with the value of the free item(s) deducted from your refund total.

Please note that all shipping fees are solely allocated to logistics and transportation costs. These fees are paid directly to our shipping and fulfillment partners and are therefore non-refundable. As such, we are unable to offer refunds on shipping charges, even in the event of a return or cancellation.

We appreciate your understanding and thank you for supporting our business.

To start a return, you can contact us at support@getlirae.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@getlirae.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Subscriptions

If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund. 

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Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@getlirae.com

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Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.